Last Updated: October 25, 2025
1. Introduction
This Refund Policy (“Policy”) applies to all services provided by The Kwik Group, trading as Brandkwik (“we,” “our,” or “us”). By engaging our services, you (“Client,” “you”) agree to the terms set out in this Policy.
2. Scope of Services
We provide professional services including, but not limited to:
- Mobile App Development
- Website Design and Development
- Advertising and Marketing Services
- Branding, Strategy, and Digital Campaign Management
3. Non-Refundable Payments
All payments made to The Kwik Group (Brandkwik) are non-refundable. This includes, but is not limited to, deposits, retainers, milestone payments, and final payments for all services rendered.
Due to the nature of our business — involving time, expertise, and resource allocation — once a project has commenced or a service has been initiated, we cannot offer refunds under any circumstances.
4. Client Responsibility
Before confirming and paying for any service, it is the client’s responsibility to ensure they fully understand the scope, deliverables, and terms associated with the service. We encourage all clients to request clarification before proceeding with payment.
5. Project Cancellation
If a client chooses to cancel a project before completion, all funds paid up to that point remain non-refundable, and any unpaid balance may still be due for work already performed or resources allocated.
6. Exceptional Circumstances
While all payments are non-refundable, we reserve the right — at our sole discretion — to review exceptional situations on a case-by-case basis. Any potential goodwill adjustments or credits will be determined entirely by The Kwik Group (Brandkwik) management.
7. Contact Us
If you have any questions about this Refund Policy, please contact us at: [email protected]